Planet Pointer — Support

Developer: Haviv Tarazi

When you write, it helps enormously to include your phone model, your OS version, and the app version (Settings → About).

Common questions

The guide arrow points the wrong way, or spins around

This is almost always the phone's compass rather than the app. Two things to try, in order:

• Calibrate the compass. Tap the 🧭 button on the camera screen and wave the phone in a figure-eight a few times.
• Remove anything magnetic. A card holder on the back of the phone, a magnetic car mount, or a MagSafe wallet will pull the compass off — sometimes by a lot, and sometimes without any warning appearing. Take it off and calibrate again.

A quick way to tell the two apart: open your phone's own compass app at the same moment. If that is wrong too, it is the phone or a magnet. If that is right while Planet Pointer is wrong, please write to us — say which phone you have, and we will look into it.

It shows coordinates instead of my city name

That is deliberate. Turning coordinates into a place name means sending your location to a server, and Planet Pointer never sends your location anywhere. You can set a city manually in Settings → Location if you prefer a name.

Does it work without an internet connection?

Yes. All the astronomy is computed on your device. The only things that need a connection are refreshing satellite orbit data and downloading an optional language pack.

I bought Pro and it is not showing / I changed phone

Open Settings → Pro and tap Restore purchase, while signed in to the same App Store or Google account you bought with. The Pro unlock is a one-time purchase, not a subscription, and it never expires.

The app is in the wrong language

Settings → Language. Planet Pointer speaks 79 languages; some of them are downloaded on demand, which needs a connection once.

Something is wrong in a translation

Please tell us — corrections from native speakers have fixed several languages already, and they ship without needing an app update.

Privacy

The privacy policy is at tarazi.github.io/planet-pointer-privacy. Short version: your location and camera never leave your device.